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Yaham Customer Service
  • 1

    Pre-sale service

  • 2

    In-sale service

  • 3

    After-sale service


Our mission is to draw upon a spirit of perfectionism to create led products to reinvent the way we display,meanwhile, Yaham also has a professional team to provide total solution service from designing, manufacturing and installation, we make every effort to make the whole process as seamless as we could hope.




Pre-Sales Service


Get help buying


We’re here to help with all of Yaham products. From indoor to outdoor products, if you have any questions on our product or the benefit of products customize you business, please get support by phone, or email, we have specialist standby to answer any of your questions.


The fastest way to get in touch in with Yaham customer service is by phone(+86-755-2950-3560 ), but if you have non-urgent need, you can request service by email, you will have our response within one business day.


Free Project Solution


Once our specialist builds communication with you and fully know your project, we will provide a complete project solution subject to your project, from the designing to the structure, all you need to do is provide the most fundamental project information to us.


Start Pre-sales service now .




In-Sales Service


Free Spare Parts


Yaham will provide free replacements including modules, power supplies, cables and others that are able top prolong the display life, yet we still recommend our customer to purchase more replacements that can make sure your display works properly for more years to come.


One-to-one Free Training


Yaham in-sales service includes comprehensive training process, from technical training to learning how to use the software and the basic knowledge of maintenance. You can choose to take the training lessons either during your visit to Yaham or during our engineers’ visit to your country for the installation.


What you will learn from the training?


Design tips

Scheduling content

Problem description.

How to use our software

Basic knowledge of maintenance.

How to use playlists to schedule content.

How to work with graphics and video formats or others.

etc.


Start in-sale service now.




After-Sales Service


About Yaham's Limited Warranty


Yaham's Limited Warranty covers your Yaham any led products and accessories against defects in materials and workmanship from 2 year to 5 years subject to the contract from the original date of purchase. Our warranty doesn't cover accidental or cosmetic damage or damage due to unauthorized modifications.


In-warranty Service


If your products or the required service is covered by Yaham Limited Warranty, you can ship any malfunctioned parts to the closest respire office we have founded around the world for free maintenance,you only have to pay the shipping cost for the malfunctioned parts to our repair office.


See Yaham repaire office worldwide


Attn: Gary

Tel: 852-2110 9871

Add :Units A & B , 2/F Block2 , Tins Centre, 3 Hung Cheung Road Tuen Mun, N.T., H.K.


Out-of-warranty Service


If your products or the required service no longer covered by Yaham Limited Warranty, you may need to getthe Yaham out-of-service, and the replacements or maintenance service will be charged.


But before your display going out of the warranty, our engineers from after-sales service will email you a notifement and ask if you need a through check for the display to make sure the display can work properly.


Start after-sales service now.


 
 
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